Please make sure to review our quality standards before placing your order. The examples listed below are defined as acceptable quality standards by our store. We kindly ask for your understanding and confirmation before making a purchase.
Due to the characteristics of sewn products, plush toys and mascots may have individual differences in expressions or shapes, and the appearance may differ from the images. Please note that returns or exchanges for these reasons are not accepted. If you have any concerns after receiving the product, please contact us via the inquiry form. After reviewing the details, we will get back to you.
Sewing
Slight misalignment or unevenness in stitching, as shown below, is considered an acceptable variation within our quality standards. Additionally, the stitching on small attached parts is designed to prevent fraying, and may appear rough in some cases.
Sewn diagonally
Uneven stitching
Small parts seam
Fraying
The jumping out of threads other than the clear fraying, such as the seams are open, are within the scope of good products.
Lace thread
There is no problem even if you cut it
Embroidery fray
Material
Depending on the material of the fabric used, there may be areas that appear to have scratches, wrinkles, or peeling paint. However, these are unavoidable in the manufacturing process, and the following occurrences are considered within the acceptable quality range.
Printing
Wrinkles, traces that look like lines
Parts
In particular, due to the delicate materials used for the accessories, wrinkles and fabric creases may be more noticeable. However, the following occurrences are considered within the acceptable quality range.
Small parts dents / wrinkles
Small parts broken
Shape
Variations in shape or balance between the left and right sides are considered within the acceptable quality range due to individual differences. Warping, wrinkles, dents, or peeling parts can often be improved by gently reshaping them by hand.
Shape distortion
Differences in left and right shapes
Different foot length
Wrinkle
Dust
Turn the parts
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