Inquiry

ChiikawaBefore you use the market (hereinafter referred to as "this site")Terms of usePlease read carefully.
If you want to use this site provided by Gray Parker Service Co., Ltd. (hereinafter referred to as "the Company")Terms of useWe are assumed that we have agreed to all the contents of. You will also follow related laws. GoTerms of useIf you do not agree, please refrain from using it.

[Use]

When you use this site, youTerms of useYou will accept and obey.

[About copyright]

Copyrights on all the contents and information of this site belong to a third party who has granted the Company or the Company for use. Beyond the purpose of private use, the act of copying, distribution, sales, publication, etc. is prohibited.

[A bookTerms of useAbout change]

We are books without prior notice or consent to our customersTerms of useCan be changed.
BookTerms of useRegarding the use of this site after is changed, new after the changeTerms of useIs applied.
We will re -change to our customers.Terms of useYou may ask for consent to.

[Regarding the contents of this site, etc.]

The Company may change, suspend, and stop this site without prior notice or consent. The Company shall not be liable for any damage caused by the change, suspension, and suspension of this site.

[Conclusion of sales contract]

It is a contract application for customers to order on this site. After the order is completed, the order completion email will be sent from our system, but this will be informed that the customer's order procedure has been completed. The Company determines that it does not fall under the refusal or cancellation of the contract described later, and the application of the customer will be accepted when the product is shipped and the contract shall be concluded. Even after the contract is established, if it is found to be the reason for refusal or cancellation of the contract described later, the contract may be canceled. In addition, even if the customer has completed the order procedure, the purchased product may be sold out after the payment is accepted. In this case, it is deemed that the purchase contract for the product has been canceled, and we will escape the duty of delivery of the product. In addition, the Company will not be responsible for any damages caused by the customer without receiving the delivery, except for the refund of the purchase price.

[Transfer of ownership]

The ownership of the product purchased by the customer will be relocated when the product sent from us arrives at the designated delivery destination.

[About refusal / cancellation of contract]

If the customer applies to one of the following reasons, we may refuse the conclusion of the contract even after the customer's order is completed or after the Company sends an order completion email, and the Company ships the product. The contract can be canceled even after the contract has been concluded.

1. If the credit card company has not been approved or settled as a result of judging, etc.
2. When a false fact is recognized in your personal information, etc.
3. If your ordered product is undecided for long -term arrival or completion of production
4. If you receive an order that exceeds the prescribed quantity for limited quantities
5. If there are any violations of this agreement or other rules and laws and regulations.
6. If there is an error in the price posted on this site or other product information or sales conditions
7. If there is a reason that is equivalent to one of the above items (including the case where the customer corresponds to one of the above items in the transactions between the past customers and the Company), we will. If you judge that you cannot respond to your order

[About cancellation]

Cancellation of the product will not be accepted in principle after the Company sends an e -mail for completing the order. Even if the email is not reached due to your Internet environment, it will not be accepted.

If you can not receive the product and return it to our shop
After shipping the product from our shop, when the customer is returned to our shop without receiving the product (including refusal to receipt, the storage period has passed due to absence, and the destination is not limited to this). We will notify you to your registered email address.
If you would like to re -ship the product, please contact us by reply to the e -mail from our shop within one month after the email notification. In addition, re -shipment will be shipped by postage payment.
If you do not reply to the customer's registered e -mail address after one month after the notification of the email from our shop, you can cancel your order by notifying your registered email address and the following expenses. We will be borne by the customer. If the product price has been paid in advance, if there is a remaining amount deducted by the customer burden, we will process the refund.

• Shipping fee
  * The fee is based on the regional shipping fee set by our shop. DetailsUser GuidePlease check "Delivery".
  * In the case of free shipping order, we will also request the same.
  * If re -shipment is multiple times, we will charge the delivery fee for the number of times.
  * If the shipping cost of the return trip is charged separately according to the rules of the delivery company, that amount will be paid by the customer.
• Actual expenses such as commissions incurred for the ordered product (including wrapping fees and various service fees, not limited to this).

[Return / exchange]

Returns and exchanges of products cannot be used except for the initial failure.
We cannot accept replacements such as promotional items (novelties) that are not products, defects, and damage to the exterior cardboard.
If there is any defect or defect after the product is delivered, within 7 days after the product arrives,ChiikawaTo the Market Customer CenterInquiryPlease contact us from the form. Defective products will be in principle in principle exchange. However, if we judge that there is no exchange stock, or if the exchange is inappropriate, we will refund.

Cases that cannot be returned
(1) Initial failure after long -term storage, etc., after the corresponding period from the date of arrival
(2) Products returned without prior notice
(3) Products that have been scratched or damaged after the use
(4) Request to exchange from non -purchasers
(5) When purchased on non -regular routes such as auction sites
(6) When it is purchased at a store outside this site (including a permanent store, a real store, and an Internet store, this is not limited)
(7) When it is due to manufacturing characteristics

[About resale / improper acts]

Purchase and resale for commercial purposes are prohibited.
Acts that we judge that we are forced, fraudulent, and inappropriate (for example, repetitive order by individuals or groups with the upper limit of purchases, large quantities that are not recognized as personal use, mass cancellation, repeat or continuous product Including resale, this is not limited to the customer or a third party who obtains the product from the customer, and the long -term absence, no communication, and other suspicions. If there is an act or business obstruction, it shall be able to cancel, cancel, to purchase in the future, or take other appropriate measures at the discretion of the Company. In these cases, we shall not be liable for any damages to the customer or third party.

[Delivery]

Except for some products, products that are in stock are within 7 business days from the day after the order date.Pre-orders startWill be delivered within 7 business days from the release date.
Delivery may be delayed due to weather, natural disasters, power outages, system problems, incidents, accidents, or any other reasons, or may not be delivered on the specified delivery date and time. In these cases, the Company shall not be liable for any damages caused by the customer or third party unless it is intentional.

[About the delivery area of ​​order]

We do not accept shipping outside Japan.

[Regarding membership registration]

(1) Registration of member information
Customers who wish to register the membership information shall subscribe to the agreement and register the membership information according to the procedure specified separately by the Company.

(2) Notification of change
If the name, address, telephone number, and other contents reported to the Company change, we shall promptly notify the change in the company prescribed.

(3) Prohibition of transfer, etc.
It is not possible to transfer, buy and sell the rights by registering the membership information to third parties, change, lend, or use them as collateral.

(4) When canceling a member information registration, it shall be notified to the Company in a prescribed way. In addition, the registered membership information is dedicated to one -person, and we will be treated as a similar notification at the time of knowing the death of the customer.

(5) Cancellation of rights by member information registration
If the registered member information is one of the following, the Company may immediately cancel the rights of the customer without notifying it in advance. In addition, we will not be liable for any damage to the customer or third parties due to the above -mentioned measures, which will not be able to use the service.

• If there is a false declaration to us and the content of the notification
• If the credit card notified by the customer as a payment means is no longer accepted due to cancellation of a credit company or other reasons.
• If there is a delay or default of payment of payment debt, etc.
• If you can not contact the customer who registered the customer information depending on the phone, fax, e -mail, or other means
• In addition, if you violate these Terms
• In addition, if we judge that it is inappropriate

In addition, please note that we will not be able to answer the act of judging that it is inappropriate and the reason.

(6) Management responsibility for membership ID and password
Membership ID and password are important, and you shall be responsible for the management of membership ID and password. In addition, the membership ID and password shall not be transferred, buying and selling or renaming, lending or using it, and shall not be used as collateral.

(7) Prohibited matters
Customers who register the membership information shall not perform the following acts:

• Acts to apply for false registration contents when using
• Act intentionally applying for multiple accounts to promote the purchase
• An act that hinders the operation of this service and may hinder this service
• Acts that use a credit card illegally to use this service
• Acts to illegally use member IDs and passwords
• An act of inconvenience, disadvantages or damage to other customers, third parties or the Company, or that may be
• Operations that infringe other customers, third parties or our copyright, privacy and other rights, or those that are likely
• Acts that are contrary to public order and morals, or acts that violate other laws and regulations, or are likely to be

[About protection of personal information]

We agree with the "Personal Information Protection Policy" to be posted separately, and use this site.

[About authentication]

This site adopts the SSL (Secure Socket Layer) on the Internet, which is said to be reliable to protect personal information. However, the Company does not guarantee its safety, and in the unlikely event that an accident such as a leakage of your personal information occurs without our liability, the Company and each credit card company are not liable.

[About deleting emails, etc.]

We slander, slander, or books for our company or this siteTerms of useIf you receive an email with a wrong content, you may be able to delete the email without any notification or reply.

[Exemption]

The Company, the damage caused by the customer, the customer, or third parties, etc., due to unusable or unavoidable of this site.Terms of use・ We are not liable for any other provisions, etc., except if the damage occurs intentionally.

[Regarding the Joint Jurisdiction Court]

The court of conflict, which arises this site between the customer or the stakeholders, shall be the Tokyo District Court or the Tokyo Simple Court as an exclusive jurisdiction court.

[Regarding compliant law]

BookTerms of useFor the interpretation and application of, the Japanese Country Law is the compliant law.

Established December 4, 2020
Revised October 14, 2022
Revised December 19, 2024

Personal information protection policy

「ChiikawaThe market (hereinafter referred to as "this site") provides minimum personal information so that users can use it with confidence.
This site pays the maximum precautions for the protection of personal information provided.
The idea of ​​this site about personal information protection is as follows.

• We use information on individuals, organizations and corporations registered by members only to develop and provide cutting -edge functions and services on this site, and pay close attention to the protection of personal information. And
• thisPrivacy policyThe only range of is the service provided on this site. (The range is stipulated in paragraph 1 below)
• We will not use any other purpose except for the case specified in these Terms. (The purpose is specified in paragraph 2 below)
• We will not disclose to third parties unless specified in these Terms. (Management is specified in paragraph 2 below)
• Other appropriate management in the methods prescribed in these Terms is performed regularly.
• This site is without the permission of the user,Privacy policyCan be changed.
  When this site changes the content of personal information, the usage method, the disclosure content, etc., it will be published on our website so that the user can know the contents.Privacy policyWe will notify you by reflecting it.

1. On this sitePrivacy policyAreas where the concept is applied

• On this sitePrivacy policyThe concept is applied when a member uses the service on this site.
• Personal information collected when a member uses the service of this site is managed according to the concept of personal information protection on this site.
• The personal information protection concept of this site is only the service provided by this site, and the services of other organizations and companies connected by links etc. are out of the scope.
• The use of the service on this site shall be held at the responsibility of the user.
• This site is not liable for any damage caused by the use of various information obtained from other homepages set up on our homepage and this website.

2. Collection and use of personal information on this site

This site requires some personal information for members to develop and provide the most advanced functions and services to members.

• Please manage the ID and password of the shop at your own risk.
  1. We recommend that you change your password regularly and avoid names, date of birth, and phone numbers that are easy for others to be kind to.
  2. Also, do not disclose, lend, or transfer even acquaintances or friends.
  3. Please do not write your password in your inquiry email or Q & A on our homepage.
• The collected personal information will be used only in the required limit to provide the service of this site, and will not be provided to any third party except in the following cases.
• If you have a member's consent
  1. When sending an e -mail to seek the consent regarding the use of personal information
  2. When disclosing a company that has concluded a confidentiality contract with us (for example, a business consignment)
  3. When sending our company to our company, or a direct mail for advertising for advertising such as our company or our business partner.
  4. Members' acts on this site are this site policy, announcement, and this siteTerms of useIf it is deemed necessary to protect other members, third parties or our rights, or property
  5. If you are requested to disclose personal information in accordance with the provisions of other laws, such as orders of administrative organizations, or other laws, elimination of infringement of rights to third parties, or other things that are necessary to be equivalent to this.
• Members shall agree to us in advance to use the personal information in a way to specify the above, and shall not be dismissed.
• In addition, this site may share the personal information of our business partner and members in the following cases:
  1. When there are business reasons such as special services for members.
     In this case, we ask for members' consent before providing information, and will not be provided without consent.
  2. When creating statistical materials, market research, data analysis, etc.
     In this case, we will provide only processed information so that specific individuals cannot be determined.

3. About Cookie

• Cookies contain information on access to this site or other sites, and is used on many sites to provide useful functions. Cookies do not include the personal information of the site user (name, address, e -mail address, phone number).
• This site uses Cookie to distribute ads based on information when the site user accesses this site or other sites in the past, using cookies.
• With Google use advertising cookies, Google and their partners will display appropriate advertisements to the site users based on the information when the site user accesses this or other sites.
• You can disable personalized ads in advertising. How to disableHereSee, please.

4. About access analysis tools

• This site uses the access analysis tool "Google Analytics". "Google Analytics" uses cookies to collect traffic data. This traffic data is anonymously collected and does not identify individuals. The data collected by the use of Google Analytics is GooglePrivacy policyIt is managed based on. This feature can be refused to collect by disabling cookies, so please check the browser settings you use and make a rejection. How to opt -out of Google Analytics for browserHereSee, please.
• This site uses Meta's Meta pixels for distribution of ads and advertising effects based on usage status and customer interests. The information acquired by Meta by Meta pixels does not include information that can identify individuals such as names, email addresses, etc., and METAPrivacy policyIt is managed based on. We can only access information about the tracking of users provided by META. How to opt -out of meta pixelsHereSee, please.
  

5. Contact

If you have any questions about the way of thinking about personal information shown hereInquiry formfromInquiryplease.

Established December 4, 2020
Revised on August 21, 2023
Revised January 14, 2025