Inquiry
FAQ
We have summarized the questions that you often get from customers. Please check here before your inquiry.
- Can I cancel my order?
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In principle, we do not accept cancellation of your order. Please note that you should order beforehand.
- Is it possible to change the product / quantity after the order is completed?
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We cannot accept changes in your order after your order is completed. Please note that you should order beforehand.
- Is it possible to change the delivery address after the order is completed?
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Even if the delivery information is changed on My Page after the order is completed, the order information will not be changed.
Please be sure to check the following, as the response depends on the shipping status of your order.◎ Check the shipping status
Please check the shipping status of the relevant order.- If you have received an "Information on Shipping" email from our shop
Since it will be "after shipment", please change the procedure for Yamato Transport yourself.
Yamato Transport Luggage Inquiry System - Please check the delivery status of the order history of My Page.
- If the delivery status is "unpaid": "Before shipment". Please contact our shop immediately.
- If the delivery status is "already shipped": "after shipment". Please change the procedure to Yamato Transport yourself.
Yamato Transport Luggage Inquiry System
◎ before shipping
Please contact our shop immediately after describing the "Changed address" in the inquiry form.
※important※
Even if the delivery status of My Page is "unpaid", orders that have already started shipping cannot be changed in our shop. Please note.◎ In the case of shipment
We cannot accept the address change (transfer) after shipping.
Please check the information described in the "Shipping Information" email and contact Yamato Transport by yourself.
* We cannot respond to transfer requests from our shop to Yamato Transport.
* We cannot guarantee the shipping costs generated by the address change (transfer).※important※
From the shipment on Thursday, June 1, 2023, Yamato Transport will include shipping costs when transferring luggage.
If the address is changed (transfer) to the address that is different from the address described in the invoice slip, etc. due to "mistake in the address address", "long -term absence", "relocation", etc., the shipping fee according to the change destination. It will occur, and the "recipient" will bear the additional shipping fee (cash on delivery).
Please check here for more details. - If you have received an "Information on Shipping" email from our shop
- I do not receive an order confirmation email
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The order confirmation email will be automatically distributed after the order is completed. If you do not receive the email, the following factors may be considered.
◎ The email address is different
The email will be delivered to the registered e -mail address.
If you are different from your current email address, please contact us from the inquiry form.◎ It is sorted to spam
If you are using a free mail (Gmail, etc.), it may be distributed to spam, so please check the spam folder.◎ There is a domain reception restriction of mobile carrier email
If the registered e -mail address is restricted, you may not be able to receive emails from this site (password reminder email / order confirmation email / inquiry reply email). In accordance with the settings of each mobile company, please cancel the domain refusal or set a specified reception of @jiyikawa.st.jpshuntong.com.* Precautions for mobile carrier email addresses (docomo, au, SoftBank, etc.)
Even if there is no problem with the domain setting, it may be recognized as refusal to receive due to security settings of each carrier and may not receive the email. For this reason, we recommend registering your email address other than mobile carrier email. If you wish to change your email address, please contact us from the inquiry form. - Even though I ordered, the "order completion email (LINE)" did not arrive, and the order history is not displayed on My Page.
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If your order is flooded, it may take some time to complete the sent order completion email (LINE) and the order history is reflected in My Page.
If the payment / order procedure is completed successfully, the order completion email (LINE) will be sent later and the order history will be reflected on My Page, so please wait for a while.* If the order completion screen "Thank you for your order (check -out screen)" is displayed, please be careful not to re -order.
- When will the product be shipped?
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Products that are in stock will be shipped within 7 business days (excluding weekends and holidays) from the order date.
Reserved items will be shipped within 7 business days (excluding weekends and holidays) from the release date.We cannot reply to inquiries regarding individual shipping time.
Please note.At the time of shipment, we will contact you by e -mail with the tracking number.
- I would like to resale and order production
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We cannot reply to inquiries regarding resale or order production requests.
Please note.If it will be made to resale and ordered,Chiikawa Market Official X (Twitter)We will inform you at any time.
- Please tell me the stock schedule of sold out products
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Chiikawa Market Official TwitterWe will inform you at any time.
In addition, if you press the "Receive the Notice of arrival" button on the product page, you will receive the notification at the time of arrival, so please use it. - Is it possible to change the payment method after the order is completed?
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You cannot change the payment method after your order is completed.
Inquiry form
* In principle, we will respond sequentially during 5 business days. Please note.
* Saturdays, Sundays, and holidays, GW, year -end and New Year holidays, and our designated holidays are closed.
* INQUIRY AND CUSTOMER Service Are Provided ONLY IN JAPANESE LANGUAGE.
Chiikawa Market Terms of Service
ChiikawaBefore you use the market (hereinafter referred to as "this site")Terms of usePlease read carefully.
If you want to use this site provided by Gray Parker Service Co., Ltd. (hereinafter referred to as "the Company")Terms of useWe are assumed that we have agreed to all the contents of. You will also follow related laws. GoTerms of useIf you do not agree, please refrain from using it.
[Use]
When you use this site, youTerms of useYou will accept and obey.
[About copyright]
Copyrights on all the contents and information of this site belong to a third party who has granted the Company or the Company for use. Beyond the purpose of private use, the act of copying, distribution, sales, publication, etc. is prohibited.
[A bookTerms of useAbout change]
We are books without prior notice or consent to our customersTerms of useCan be changed.
BookTerms of useRegarding the use of this site after is changed, new after the changeTerms of useIs applied.
We will re -change to our customers.Terms of useYou may ask for consent to.
[Regarding the contents of this site, etc.]
The Company may change, suspend, and stop this site without prior notice or consent. The Company shall not be liable for any damage caused by the change, suspension, and suspension of this site.
[Conclusion of sales contract]
It is a contract application for customers to order on this site. After the order is completed, the order completion email will be sent from our system, but this will be informed that the customer's order procedure has been completed. The Company determines that it does not fall under the refusal or cancellation of the contract described later, and the application of the customer will be accepted when the product is shipped and the contract shall be concluded. Even after the contract is established, if it is found to be the reason for refusal or cancellation of the contract described later, the contract may be canceled. In addition, even if the customer has completed the order procedure, the purchased product may be sold out after the payment is accepted. In this case, it is deemed that the purchase contract for the product has been canceled, and we will escape the duty of delivery of the product. In addition, the Company will not be responsible for any damages caused by the customer without receiving the delivery, except for the refund of the purchase price.
[Transfer of ownership]
The ownership of the product purchased by the customer will be relocated when the product sent from us arrives at the designated delivery destination.
[About refusal / cancellation of contract]
If the customer applies to one of the following reasons, we may refuse the conclusion of the contract even after the customer's order is completed or after the Company sends an order completion email, and the Company ships the product. The contract can be canceled even after the contract has been concluded.
- If the credit card company has not been approved or settled as a result of judging, etc.
- When a false fact is recognized in your personal information, etc.
- If your ordered product is undecided for long -term arrival or completion of production
- If you receive an order that exceeds the prescribed quantity for limited quantities
- If there are any violations of this agreement or other rules and laws and regulations.
- If there is an error in the price posted on this site or other product information or sales conditions
- If there is a reason that is equivalent to one of the above items (including the case where the customer corresponds to one of the above items in the transactions between the past customers and the Company), we will. If you judge that you cannot respond to your order
[About cancellation]
Cancellation of the product will not be accepted in principle after the Company sends an e -mail for completing the order. Even if the email is not reached due to your Internet environment, it will not be accepted.
If you can not receive the product and return it to our shop
After shipping the product from our shop, when the customer is returned to our shop without receiving the product (including refusal to receipt, the storage period has passed due to absence, and the destination is not limited to this). We will notify you to your registered email address.
If you would like to re -ship the product, please contact us by reply to the e -mail from our shop within one month after the email notification. In addition, re -shipment will be shipped by postage payment.
If you do not reply to the customer's registered e -mail address after one month after the notification of the email from our shop, you can cancel your order by notifying your registered email address and the following expenses. We will be borne by the customer. If the product price has been paid in advance, if there is a remaining amount deducted by the customer burden, we will process the refund.
- Shipping fee
* The fee is based on the regional shipping fee set by our shop. DetailsUser GuidePlease check "Delivery".
* In the case of free shipping order, we will also request the same.
* If re -shipment is multiple times, we will charge the delivery fee for the number of times.
* If the shipping cost of the return trip is charged separately according to the rules of the delivery company, that amount will be paid by the customer. - Actual expenses such as commissions incurred for the ordered product (including wrapping fees and various service fees, not limited to this).
[Return / exchange]
Returns and exchanges of products cannot be used except for the initial failure.
We cannot accept replacements such as promotional items (novelties) that are not products, defects, and damage to the exterior cardboard.
If there is any defect or defect after the product is delivered, within 7 days after the product arrives,ChiikawaTo the Market Customer CenterInquiryPlease contact us from the form. Defective products will be in principle in principle exchange. However, if we judge that there is no exchange stock, or if the exchange is inappropriate, we will refund.
Cases that cannot be returned
(1) Initial failure after long -term storage, etc., after the corresponding period from the date of arrival
(2) Products returned without prior notice
(3) Products that have been scratched or damaged after the use
(4) Request to exchange from non -purchasers
(5) When purchased on non -regular routes such as auction sites
(6) When it is purchased at a store outside this site (including a permanent store, a real store, and an Internet store, this is not limited)
(7) When it is due to manufacturing characteristics
[About resale / improper acts]
Purchase and resale for commercial purposes are prohibited.
Acts that we judge that we are forced, fraudulent, and inappropriate (for example, repetitive order by individuals or groups with the upper limit of purchases, large quantities that are not recognized as personal use, mass cancellation, repeat or continuous product Including resale, this is not limited to the customer or a third party who obtains the product from the customer, and the long -term absence, no communication, and other suspicions. If there is an act or business obstruction, it shall be able to cancel, cancel, to purchase in the future, or take other appropriate measures at the discretion of the Company. In these cases, we shall not be liable for any damages to the customer or third party.
[Delivery]
Except for some products, products that are in stock are within 7 business days from the day after the order date.Pre-orders startWill be delivered within 7 business days from the release date.
Delivery may be delayed due to weather, natural disasters, power outages, system problems, incidents, accidents, or any other reasons, or may not be delivered on the specified delivery date and time. In these cases, the Company shall not be liable for any damages caused by the customer or third party unless it is intentional.
[About the delivery area of order]
We do not accept shipping outside Japan.
[Regarding membership registration]
(1) Registration of member information
Customers who wish to register the membership information shall subscribe to the agreement and register the membership information according to the procedure specified separately by the Company.
(2) Notification of change
If the name, address, telephone number, and other contents reported to the Company change, we shall promptly notify the change in the company prescribed.
(3) Prohibition of transfer, etc.
It is not possible to transfer, buy and sell the rights by registering the membership information to third parties, change, lend, or use them as collateral.
(4) When canceling a member information registration, it shall be notified to the Company in a prescribed way. In addition, the registered membership information is dedicated to one -person, and we will be treated as a similar notification at the time of knowing the death of the customer.
(5) Cancellation of rights by member information registration
If the registered member information is one of the following, the Company may immediately cancel the rights of the customer without notifying it in advance. In addition, we will not be liable for any damage to the customer or third parties due to the above -mentioned measures, which will not be able to use the service.
- If there is a false declaration to us and the content of the notification
- If the credit card notified by the customer as a payment means is no longer accepted due to cancellation of a credit company or other reasons.
- If there is a delay or default of payment of payment debt, etc.
- If you can not contact the customer who registered the customer information depending on the phone, fax, e -mail, or other means
- In addition, if you violate these Terms
- In addition, if we judge that it is inappropriate
In addition, please note that we will not be able to answer the act of judging that it is inappropriate and the reason.
(6) Management responsibility for membership ID and password
Membership ID and password are important, and you shall be responsible for the management of membership ID and password. In addition, the membership ID and password shall not be transferred, buying and selling or renaming, lending or using it, and shall not be used as collateral.
(7) Prohibited matters
Customers who register the membership information shall not perform the following acts:
- Acts to apply for false registration contents when using
- Act intentionally applying for multiple accounts to promote the purchase
- An act that hinders the operation of this service and may hinder this service
- Acts that use a credit card illegally to use this service
- Acts to illegally use member IDs and passwords
- An act of inconvenience, disadvantages or damage to other customers, third parties or the Company, or that may be
- Operations that infringe other customers, third parties or our copyright, privacy and other rights, or those that are likely
- Acts that are contrary to public order and morals, or acts that violate other laws and regulations, or are likely to be
[About protection of personal information]
We agree with the "Personal Information Protection Policy" to be posted separately, and use this site.
[About authentication]
This site adopts the SSL (Secure Socket Layer) on the Internet, which is said to be reliable to protect personal information. However, the Company does not guarantee its safety, and in the unlikely event that an accident such as a leakage of your personal information occurs without our liability, the Company and each credit card company are not liable.
[About deleting emails, etc.]
We slander, slander, or books for our company or this siteTerms of useIf you receive an email with a wrong content, you may be able to delete the email without any notification or reply.
[Exemption]
The Company, the damage caused by the customer, the customer, or third parties, etc., due to unusable or unavoidable of this site.Terms of use・ We are not liable for any other provisions, etc., except if the damage occurs intentionally.
[Regarding the Joint Jurisdiction Court]
The court of conflict, which arises this site between the customer or the stakeholders, shall be the Tokyo District Court or the Tokyo Simple Court as an exclusive jurisdiction court.
[Regarding compliant law]
BookTerms of useFor the interpretation and application of, the Japanese Country Law is the compliant law.
Established December 4, 2020
Revised October 14, 2022
Revised December 19, 2024
Privacy policy
Privacy Policy
At "Chiikawa Market" (hereinafter referred to as "this site"), we collect the minimum necessary personal information to ensure that all users can use our services with peace of mind.
We take the utmost care in protecting the personal information you provide.
Our Privacy Policy is as follows:
- We are committed to exercising the utmost care in protecting the personal information of individuals, organizations, and corporations registered as members. This information will only be used to develop and provide the most advanced features and services on this site.
- This Privacy Policy applies only to the services provided on this site. (The scope is defined in Section 1 below.)
- We will not use your information for purposes other than those specified herein, except where explicitly stated. (Purposes are defined in Section 2 below.)
- We will not disclose your information to third parties except where explicitly stated herein. (Management is defined in Section 2 below.)
- We will regularly implement appropriate management methods as defined in this policy.
- This site may change its Privacy Policy without the user's permission. When this site makes changes to the acquired personal information, changes in usage, or changes in disclosure, we will notify users by publishing the changes on the announcement section of our website and reflecting them in this Privacy Policy, so that users can be aware of the content.
1. Scope of This Site's Privacy Policy
- This Privacy Policy applies when members use the services of this site.
- Personal information collected when members use the services of this site will be managed in accordance with this site's privacy policy.
- This site's privacy policy applies only to services directly provided by this site. Services of other organizations or companies linked to this site are outside the scope of this policy.
- Use of this site's services is at the user's own risk.
- This site assumes no responsibility whatsoever for any damage resulting from the use of various information obtained from our website or from other websites linked to our website.
2. Collection and Use of Personal Information on This Site
This site requires some personal information from members to develop and provide the most advanced features and services.
- Shop ID and Password Management: You are responsible for managing your shop ID and password.
- We recommend regularly changing your password and avoiding easily guessable information such as names, birth dates, or phone numbers.
- Do not disclose, lend, or transfer your password to anyone, including acquaintances or friends.
- Please do not write your password in inquiry emails or on our website's Q&A section.
- Use and Provision of Collected Personal Information: Collected personal information will only be used to the extent necessary to provide the services of this site and will not be provided to any third party except in the following cases:
- When there is the member's consent.
- When sending an email to the member to request consent for the use of personal information.
- When disclosing to the extent necessary to companies (e.g., outsourced businesses) with whom we have already concluded a confidentiality agreement.
- When sending promotional emails or direct mail to members from us or our business partners.
- When a member's actions on this site violate this site's policies/notices, terms of use, etc., and it is deemed necessary to protect the rights or property of other members, third parties, or our company.
- When disclosure of personal information is requested by a court, administrative agency order, or other legal provisions, or when it is necessary for criminal investigations, prevention or exclusion of infringement of third-party rights, or other similar necessities.
- Members agree in advance that their personal information may be used by us in the methods specified above and will not object to such use.
- Furthermore, this site may share members' personal information with our business partners in the following cases:
- When there are business reasons, such as special services for members.
In such cases, we will obtain the member's consent before providing the information, and we will not provide it without consent. - When creating statistical data, conducting market research, or performing data analysis.
In such cases, only processed information that cannot identify specific individuals will be provided.
- When there are business reasons, such as special services for members.
- Shopify Information: This site is operated using "Shopify," an e-commerce platform service provided by Shopify Inc. and Shopify Commerce Singapore Pte. Ltd (collectively referred to as "Shopify"). Therefore, in addition to this Privacy Policy, Shopify's privacy policy (https://www.shopify.com/jp/legal/privacy/consumers) may also apply. Furthermore, Shopify may process your data when you visit and make purchases on this site (including for the purpose of providing services based on your interactions with merchants other than us and with Shopify). Your information may also be shared with Shopify and other third parties who may be located in other countries to allow Shopify to provide you with services (including services that incorporate data obtained from your interactions with merchants other than us and with Shopify). Information regarding the names of foreign countries where Shopify is located is as follows. By agreeing to this Privacy Policy and using this site, you agree to the provision of personal information to Shopify as described in this section.
- Names of countries where Shopify is located: Canada, Singapore
- Information regarding personal information protection systems in those countries: Please refer to the website of the Personal Information Protection Commission (Canada: https://www.ppc.go.jp/enforcement/infoprovision/laws/offshore_report_canada/, Singapore: https://www.ppc.go.jp/enforcement/infoprovision/laws/offshore_report_singapore/)
- Information regarding measures taken by the third party for personal information protection: Please refer to the Shopify privacy policy mentioned above.
3. About Cookie
- Cookies contain information about access to this and other sites and are used by many sites to provide useful features to users. Cookies do not contain any personal information (name, address, email address, phone number) of the site user.
- This site uses third-party advertising distributors who use cookies to deliver advertisements based on information about your past access to this and other sites.
- By using advertising cookies, Google and its partners display appropriate advertisements to site users based on information about their access to this and other sites.
- You can disable personalized ads in your ad settings. For information on how to disable them, please refer to here.
4. About access analysis tools
- This site uses the access analysis tool "Google Analytics." Google Analytics uses cookies to collect traffic data. This traffic data is collected anonymously and does not identify individuals. Data collected through the use of Google Analytics is managed based on Google's privacy policy. You can refuse this collection by disabling cookies; please check your browser settings and perform the refusal setting. For information on how to opt out of Google Analytics for browsers, please refer to here.
- This site uses Meta Pixel from Meta for the purpose of delivering advertisements based on usage status and customer interests, and for measuring advertising effectiveness. Information acquired by Meta through Meta Pixel does not include personally identifiable information such as names or email addresses and is managed based on Meta's privacy policy. Furthermore, we can only access information related to user activity tracking provided by Meta. For information on how to opt out of Meta Pixel, please refer to here.
5. Contact
If you have any questions about the privacy policy described herein, please contact us via the inquiry form.
Established December 4, 2020
Revised on August 21, 2023
Revised January 14, 2025
Revised on July 24, 2025
